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Frequently Asked Questions

I Need Help With an Order or Have Questions Regarding a Product. What do I do?
Click on "Contact Us" on our Home Page or email us - info[at]aidbrace.com with your questions or concerns.

What Happens if the Size I ordered Doesn't Fit?
We offer easy exchanges and returns within 30 days, send us an email with your Name and Order ID and we'll help you out. Although we have sizing charts or measurements for all of our products, these measurements are based on the products themselves. We cannot guarantee that every product will fit perfectly as every person's body shape is different.

When Will My Return be Processed?
We process returns within 3-5 business days of receiving the return item. You will receive an email to confirm that you have been credited. Please make sure to check your spam folder.

How Do I Wash or Care For My Product?
We offer a wide range of products made with different types of materials. Please refer to the card or package that your product came in for care instructions.